*The translation could have mistakes we only have the obligation to have correctly in Spanish.

Customers have the possibility to make all their orders from the website: www.viorigen.com

Each client declares with full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through VIORIGEN, C.B..

By clicking on the “Pay” button during the purchase process, the member declares to fully and unreservedly accept all of these General Conditions of Sale.

The data recorded by VIORIGEN, C.B. they constitute the proof of the transactions made between VIORIGEN, C.B. and the members of your Private Community. VIORIGEN, C.B. will confirm your order by sending an email.

The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery.

All taxes are included in the prices of our products, but do not include transport costs.

VIORIGEN, C.B. reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time of the registration of the orders (subject to the availability of the product), except for a manifest typographical error.

The products remain the property of the supplier until such time as the full payment of the price has occurred.

VIORIGEN, C.B. reserves the right to refuse an order from any member with whom it has litigation.

VIORIGEN, C.B. Will do everything possible to please all your customers in the demand of the products.

In case of unavailability of the product after the order has been placed, the customer will be informed by email of the cancellation of the order.

As a result of this demand, the speed of the return in the customer’s bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the “Delivery” clause.

Card payment:
The purchase regulations are made by bank card. The bank cards accepted are: Visa and MasterCard. The purchase price will be charged to the customer’s bank account, within 4 days from the date of the order and this will be considered effective after confirmation of their agreement with the bank payment centers.
In the event that the POS (Point of Sale Terminal) informs of the denial of the card, the order will automatically be canceled, informing on-line the client of said cancellation.

-Bank transfer:
This payment method will not have any cost for the client
The amount of the returns will be charged to the account indicated by the customer
To make the payment of an invoice must be:
Invoice number
Name of the person who enters.
It should be addressed to VIORIGEN, C.B. in the account number provided by the company.
Send the receipt to the email: info@viorigen.com sending in the receipt receipt.

For your safety VIORIGEN, C.B. has relied on the payment system by credit card to a payment gateway.

The bank details entered are encrypted and transmitted securely to the bank’s servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse.

This data entry procedure is guaranteed by SSL encryption technology (Secure Socker Layer) -128 bits, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to this relative information. to the bank details entered by the customer.

Only the Bank has access to the banking data linked to these means of payment, so VIORIGEN, C.B. does not know or record this information during the payment transaction.

The supplier will send the products to the distribution warehouse, from where the products will go, whose final destination will be the address that the buyer establishes. Each time an order is sent, the buyer will receive an email.

The transportation costs will be paid by the buyer. These are the rates for mainland Spain:

1-3 u. 8,80 €
3-6 u. 9,80 €
7-12 u.12,50 €
13-18 u.17,00 €
19-24 u.20,00 €
25-30 u.26,00 €
31-36 u.30,00 €
37-42 u.33,00 €
43-48 u.38,00 €
49-54 u.45,00 €
55-60 u.48,00 €

The purchase order corresponding to the order will be available in VIORIGEN, C.B., once the payment is confirmed, which can be viewed through the link: “My Orders”, from the issuance of the email. This original purchase order includes delivery costs and VAT.

VIORIGEN, C.B. He will ask his clients to choose the place of delivery, having to specify his address, office or center where they want the product delivered to him. The delivery time ranges between 24H if the weight is less than 20KG and between 48 and 72 hours in orders of higher weight (working days).

VIORIGEN, C.B. inform the customer of the order output of the distribution warehouse, by sending an email.

Each delivery is considered carried out from the provision of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration.

Reservations and claims should be directed to VIORIGEN, C.B. by email to the address you will find, on the VIORIGEN, C.B.


All products sold may be returned for 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.

Previously, the client must indicate his intention by email. VIORIGEN, C.B. will answer by means of another email specifying the precise instructions for the return of the product.

The return costs will be borne by the customer.

The refund in the client’s account as a consequence of this return, will be made within 7 days from the receipt of the goods by VIORIGEN, C.B.

The return can not take place in any case if the products supplied were manifestly object of use.

The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by VIORIGEN, C.B. in the precise instructions for the return of the product sent by email.

In the event that the return is not accepted by the supplier because it is understood that the product whose return was intended to have been used, these products will remain in the distribution warehouse to be picked up by the customer, for a period not exceeding thirty days from your return

Neither can the packages be returned in which there is no attached element that allows the sender to be identified (order number, name, address, …).

The expenses and risks linked to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.

Through VIORIGEN, C.B. you can make refunds of the products purchased for the amount of them. Once the returned products have been received, VIORIGEN, C.B. Verify that they are in good condition and proceed to the payment of the amount paid minus the shipping costs, regardless of the amount of the returned product.

Anyone who returns your product will receive an email informing you of the amount of your refund.


The guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users. In accordance with this standard, the seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to it of any lack of conformity. The consumer and user has the right to repair the product, its replacement, the price reduction or the termination of the contract.


VIORIGEN, C.B. could not be considered responsible for the breach of the contract concluded in case of stock-outs or unavailability of the product, force majeure, disturbance or total or partial strike, in particular, postal services and means of transport and / or communications, flood or fire . In case of litigation, the member will be directed by priority to VIORIGEN, C.B. to obtain a friendly solution.

The Courts of Madrid are the only competent ones. These general conditions of sale in Spanish will be interpreted and will be carried out in accordance with Spanish law. Any disagreement that may arise due to its validity, its interpretation or its execution shall be presented to the Courts of Madrid, to which expressly exclusive attribution of competence is made.


VIORIGEN, C.B. reserves the right to modify the general conditions of sale without prior notice, may change, delete or add both the content and services provided through it as the way they appear presented or located on their servers.

These changes must be accepted by the User each time a purchase is made through VIORIGEN, C.B.

The members of the “VIORIGEN Private Community, C.B.” that are not in accordance with the modifications of the general conditions, they must notify it and, from the date on which the new version will come into force, they must stop using the services VIORIGEN, C.B. In the event of any of the terms of the general conditions were illegal or unenforceable, will be null and void and applying what was agreed by the parties and failing that set out in the Spanish Civil Code.